Shipping policy

Thank you for shopping with IML Engraved Designs. We carefully prepare and package every order to help ensure it arrives safely.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days. Business days are Monday through Friday and do not include weekends or holidays.

Because many of our products are personalized or made to order, processing times may occasionally be longer during holidays, sales, or periods of high order volume. Any extended processing time will be noted on the applicable product page whenever possible.

Processing time is separate from the shipping carrier’s estimated delivery time.

Shipping Locations

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout based on the items in your order, package size, shipping destination, and available shipping service.

Estimated delivery dates provided at checkout begin after the order has been processed and transferred to the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 24–48 hours for tracking information to update after the shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

IML Engraved Designs is not responsible for orders delayed, returned, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed, or Stolen Packages

Once an order has been accepted by the shipping carrier, delivery is managed by that carrier. IML Engraved Designs is not responsible for carrier delays or packages marked as delivered but reported missing.

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around your property and with other household members or neighbors.
  3. Allow one additional business day, as some carriers mark packages as delivered shortly before completing delivery.
  4. Contact the shipping carrier using your tracking number.

Please contact us if the package still cannot be located, and we will help determine the appropriate next steps.

Damaged Orders

Please inspect your order promptly after delivery. If your order arrives damaged, contact us within 3 days of delivery and include:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the shipping box and packaging

Please keep the damaged item and all original packaging while the issue is being reviewed. We will evaluate the claim and determine whether a replacement or another resolution is appropriate.

Personalized and Custom Orders

Customers are responsible for reviewing all names, dates, wording, logos, and other personalization details before placing an order.

We are not responsible for spelling, capitalization, punctuation, design, or other errors entered or approved by the customer. Personalized products generally cannot be returned or exchanged unless the item arrives damaged or we made an error while creating the order.

Returned or Undeliverable Packages

Packages returned to us because of an incorrect address, refused delivery, or failure to collect the package may be reshipped at the customer’s expense.

Original shipping charges are nonrefundable. Personalized products returned as undeliverable are not eligible for a refund unless required by applicable law.

Contact Us

For questions about an order or shipment, please contact us through the contact form on our website. Include your order number so we can assist you more efficiently.